PRIVACY POLICY
Last Updated: 08/17/2026
Aglow Home Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit aglowhomeservices.com or communicate with us, including via SMS/text message.
---
1. INFORMATION WE COLLECT
We may collect the following:
- Full name, email address, phone number, and mailing address
- Details about services you request or inquire about
- Records of calls, emails, or text messages with us
- IP address, browser type, pages visited, and time on site
- Billing details processed through secure third-party payment processors
---
2. HOW WE COLLECT INFORMATION
We collect information:
- Directly from you via contact forms, quote requests, appointment bookings, or SMS opt-ins
- Automatically through cookies and tracking technologies on our website
- From third-party tools such as scheduling or CRM platforms
---
3. SMS / TEXT MESSAGING DISCLOSURE (A2P COMPLIANT)
By providing your phone number and opting in to receive text messages from Aglow Home Services, you consent to receive automated and non-automated SMS/MMS messages, which may include:
- Appointment confirmations and reminders
- Service updates and follow-ups
- Promotional offers and announcements
- Customer satisfaction surveys
- Conversational messages in response to your inquiries
Message frequency varies based on your interactions with us. You may receive up to 6 marketing messages per month. Conversational replies sent in response to your inquiries or service requests are not counted toward this limit and may vary.
Message and data rates may apply based on your mobile carrier plan.
To opt in: Provide your mobile number and check the SMS consent box on our website form.
To opt out: Reply STOP to any text message at any time.
For help: Reply HELP or contact us at 301-900-5940 or [email protected].
Your phone number and SMS consent data will never be shared, sold, or rented to third parties for their marketing purposes.
Consent to receive SMS messages is NOT a condition of purchase or receiving our services.
---
4. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide, manage, and improve our services
- Respond to inquiries and service requests
- Send transactional and promotional communications (with your consent)
- Process payments and manage accounts
- Comply with legal obligations
- Protect against fraud or unauthorized use
---
5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share it with:
- Service providers who assist in operating our website or delivering services (bound by confidentiality agreements)
- Legal authorities when required by law or court order
- Successor entities in the event of a merger, acquisition, or asset sale
---
6. COOKIES
Our website uses cookies to enhance your experience. You may adjust cookie settings in your browser. Disabling cookies may limit some site functionality.
---
7. DATA RETENTION
We retain personal information as long as needed to provide services and comply with legal requirements. SMS opt-out records are retained per carrier and regulatory guidelines.
---
8. YOUR RIGHTS
You may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing communications at any time
- Request data portability
To exercise these rights, contact us at [email protected].
---
9. SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of internet transmission is 100% secure.
---
10. CHILDREN'S PRIVACY
Our website and services are not directed to individuals under age 13. We do not knowingly collect information from children.
---
11. CHANGES TO THIS POLICY
We may update this policy periodically. Updates will be posted with a revised "Last Updated" date. Continued use of our site or SMS communications means you accept the updated policy.
---
12. CONTACT US
Aglow Home Services
Clear Spring, MD
Email: [email protected]
Phone: 301-900-5940
Website: aglowhomeservices.com